Connectivity to Student Affairs network
Incident Report for Information Technology Services
Resolved
The root cause was identified as failed network hardware. A fix in the form of spare equipment was deployed and configured, and connectivity has been restored.
Posted Nov 23, 2022 - 03:25 PST
Update
We are continuing to investigate this issue.
Posted Nov 22, 2022 - 21:23 PST
Investigating
Engineers are currently investigating lost connectivity to the Student Affairs network, which is inclusive of the Global Protect VPN as well as a number of websites and services. An update will be provided as soon as possible.
Posted Nov 22, 2022 - 21:20 PST
This incident affected: Box (Box Mobile, Box Website, Box Sync), Disabled Students Program (DSP Services, DSP Website), PNC (Point N Click Application, Point N Click Database, Point N Click Broker, Point N Click iOS Web Services, Point N Click Open Communicator), Office of the Registrar (Registrar Student Service, DeltaSys Web Services, eTranscript Import, Parchment Transcript Application), Admissions (Admissions Staff Site, Inside Admissions, Applicant Authentication, Online SIR, Admissions Website), Authentication Services (On-Premise Authentication Services, Cloud Authentication Services), BLUE (SREG, STAR, CRES, IADM.Broker, ADMB.Broker, UADM.Online, ADMS.Online, CTAB.Online, INDX.Online, STAB.Online), Graduate Division (UCSB Online Graduate Application, Graduate Application Review, GradNET, Graduate Financial Competitions, Graduate Student Fee Remission, GradDiv Website, GradPost Website, Graduate Student Association Website), Academic Initiatives (Academic Initiatives Website), Alcohol and Drug Program (ADP Website, CASE), Counseling and Psychological Services (CAPS Programs Reservation Application, CAPS Website), Student Health Service (SaySomething, Student Health Website), Career Services (Career Services Website, Handshake), Children's Center (Childrens Center Website, NoHo Software Care), Campus Learning Assistance Services (CLAS Website), Early Academic Outreach Program (EAOP Website), Economics Department (Economics Website), Office of the Vice Chancellor of Student Affairs (Emergency Resources Website, Getman/Villa Awards Website, Giving Website, Professional Development Website, Red Folder Website, SABOG Website, SFAC Website), Educational Outreach Program (EOP Advising Application, EOP Website, Dream Scholars Website), Basic Needs Resources (Basic Needs Resources Website), Student Conduct (Judicial Affairs Website, Advocate), MultiCultural Center (MCC Website), International Students and Scholars (OISS Website, International Student and Scholar Management (ISSM), International Scholar Dossier (ISD)), Orientation Programs and Parent Services (Orientation Website, Gaucho Parents Website), Student Engagement & Leadership (OSL Website, Campus Groups), Women, Gender, and Sexual Equity (WGSE Website, Osniums WS), Resource Center for Sexual and Gender Diversity (RCSGD Website), Recreation (Recreation Website, Fusion), Veteran and Military Services (Veterans Support Website), Health and Wellness (Wellness Website), Arts and Lectures (Arts and Lectures Website, Arts and Lectures Ticketing Site, Tessitura/RAMP), Student Information Systems & Technology (SIS&T) (Student Information Systems & Technology (SIS&T) Website), Office of Black Student Development (Office of Black Student Development (OBSD) Website), GOLD, eGrades, AAA, AppStatus, ProSAM, HIPAA website, ServicePro, and Email Services (SA Email Server Queue).